Orders completed before 12PM PST Monday - Friday are processed and shipped on the same day.
Orders completed after 12pm are processed and shipped the following business day. Orders completed after 12pm on Friday ship out the following Monday.
US Shipping Times
Shipping times vary on your shipping method.
Free 3-5 Day Shipping: 3-5 business days after it is processed for delivery
2 Day Priority Shipping: 2 business days after it is processed for delivery
Overnight (1 Day): 1 business days after it is processed for delivery
International Shipping Times
Shipping times vary depending on your destination, shipping method, and customs.
Do you ship internationally?
Yes. Duties and taxes are not included when placing an international order. They are determined by the customs agency within the destination country.
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount.
Returns & Exchanges
What is your return policy?
We're only happy if you're happy.
If you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any purchase in respect to the following conditions:
- The item is in it’s original condition with original packaging
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
Returns within the US are free.
Returns from outside of the US are the responsibility of the buyer. The cost of the international returns label will be deducted from your overall refund. Depending on where it is shipping from, the cost ranges from $15 to $35.
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount. You are responsible for paying any duties and taxes and we are unable to waive or refund them for any reason.
To ask for a return, please contact our support using our helpdesk.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Why wasn't my shipping refunded?
We're unable to refund original shipping fees on any orders.
Orders outside of the US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
What is your warranty policy?
We will repair or replace manufacturing faults free of charge up to 1 year from the original date of purchase.
Warranty does not cover replacements, scratches and tarnish from normal usage, or lost items.
International customers are responsible for shipping warranty replacements back to Mementum. Mementum will cover all return shipping.
Does it work on iOS and Android?
Yes, our mobile app supports iOS and Android phones.
What if I lose my Mementum jewelry?
You can report that your Mementum jewelry has been lost to lock the content inside.
If someone happens to find and scan your jewelry, we can inform the user that the jewelry was lost and assist in coordinating a return. It’s a small chance but is a chance that never existed before with lost jewelry.
Your physical jewelry may be unrecoverable, but your important digital memories are safely backed up. We can transfer your memories onto a new piece of Mementum jewelry.
What can I add to Mementum?
Photos of your memories worth remembering and space for comments (a funny story, your feelings or a lovely quote). Feeling inspired? You can also add a letter to make it extra special! You can also edit the date and place of the photo.
Can I keep on adding memories?
Yes, you can continue adding memories! Mementum is meant to grow with you as you keep on making memories. Your necklace is like a physical key, with it you will be able to view, add or change the memories.
Are my memories private?
Yes, we understand the importance of keeping your memories private because we have memories too. Privacy is one of our core values, so we will keep your personal memories completely private.
Can I shower with the jewelry?
Yes, the Digital Soul is waterproof and will continue to function after a shower. However, we strongly recommend against exposing your jewelry to any type of liquid. Water can contain chlorine, salts, or harsh chemicals that can reduce the shine and sparkly finish of the piece.
Can we store cookies?